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Thank you for visiting and shopping at CannaTru®. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method                 Estimated delivery time                                            

USPS First Class                          2-5 business days                                                  

USPS Overnight                          1 business day                                                       

USPS Priority Mail                   1-2 business days                                                  

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

CannaTru® ships to addresses within the United States. PO Box addresses are accepted as well.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

CannaTru® works very diligently to ensure 100% customer satisfaction.  If you received your order damaged, please contact us at 732-851-3205.

Please save all packaging materials and damaged goods

 

International Shipping Policy

CannaTru® currently will ship to the following countries:

 

United States

United Kingdom

Canada

Virgin Islands

Uruguay

Ukraine

Turkey

Thailand

Taiwan

Switzerland

Sweden

Spain

South Korea

South Africa

Slovenia

Russia

Romania

Puerto Rico

Portugal

Poland

Phillipines

Panama

Pakistan

Norway

New Zealand

Netherlands

Mongolia

Monaco

Malaysia

Luxembourg

Japan

Italy

Israel

Ireland

Iraq

India

Iceland

Hong Kong

Grenada

Greece

Germany

French Polynesia

France

Finland

Denmark

Cayman Islands

Bulgaria

Brazil

Belgium

Bahrain

Austria

Australia

Armenia

 

If your country is not listed above, simply contact Sales@CannaTru.com for more information on whether CannaTru® is able to ship you our products.

 

Returns Policy

Our Return & Refund Policy goes as follows:

You have 14 days from receiving the product to return your order. The product must be unopened and unused for us to accept the return. Product must also be shipped back to us prior to receiving the refund. 

 

Contacting Us

If there are any questions regarding this Return & Refund Policy, you may contact us using the information below.

CannaTru

Email Address:

Sales@cannatru.com

Telephone number:

732-851-3205

Effective as of December 12, 2018